questions about our services

I am very pleased. My caregiver won caregiver of the year award. If I could sum it up I would say Hands From The Heart Home Healthcare Services provides the best care ever!”

— Rita T. | Norristown, PA


FAQ’s About Home Care Service

Many of the questions we receive about our non-medical homecare services including eligibility, medicaid, timing and more.

Non-medical in-home care services focuses on helping seniors and people with disabilities with what are known as “activities of daily living” so that they can remain living safely at home in the community.  Types of non-medical home care services include: bathing, grooming, transferring, toileting, meal preparation, light housekeeping, medication reminders and escorting to doctors’ appointments and errands.

There are a variety of ways to pay for non-medical home care, including through a state’s Medicaid Waiver Program, County OPTIONS Programs, long-term care insurance and private pay.  The VA also pays for non-medical home care services for certain qualifying veterans and/or their surviving spouse.

These are state programs designed to provide services to people who would otherwise be required to enter an institution, nursing home or hospital to receive long-term care services.  Medicaid Waivers allow these individuals to receive needed non-medical home care services at home without having to enter an institution.  These services are provided at NO cost to qualified recipients.

We can start services immediately for clients being referred through a Medicaid Waiver program and normally within 24 hours for insurance and private pay clients.

Yes.  Many Medicaid Waivers allow you to designate your own caregiver.  In such instances, we hire your caregiver and that person becomes part of the Hands From The Heart Team.  They are paid one of the highest salaries in the industry and receive a generous benefits package. Here is a link to join our health care team

Yes.  You would need to reapply once your spouse is deceased.

No out of pocket cost for Veterans or surviving spouses who qualify.

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I love Hands From The Heart and it is so nice being a client with their agency.
Norma, Client
I love the company and I’ve been a caregiver with Hands From The Heart for 4 years. I’m blessed to work with HFTH and the opportunity they give me.
Tina, Caregiver
Hands From The Heart is by far the best agency I have ever been with.
Debbie, Client
Hands From The Heart has been so wonderful with my family and I really enjoy receiving services from them. I’m really grateful for all of the help that they’ve given us and my caregiver is so wonderful and has become a part of our family.
Hands From The Heart is a genuinely thoughtful agency that really does take care of their clients and caregivers
Dayna, Caregiver
I love it and I never want to switch agencies. The staff is very friendly and lovely to work with. I feel very secure with Hands From The Heart.
Pearl, Client
It’s a great company and I really like working for them. Great pay & great benefits. Wonderful staff in and out of the office.
Rasheeda, Stroke-Certified employee
Everything is very good. I am very happy with my services and my caregiver is very nice.
Leyla, Client
I’m proud to work for an organization that does so much in the community. I follow along on social media to see what the agency is up to on a day-to-day basis.
I am very satisfied with anyone I deal with from Hands From the Heart . The caregivers that I’ve had in the past and now are wonderful caring friends, I can call anytime and get a response. I am very pleased with the service I am receiving.
Edith, Client